What is interlibrary loan?

When you need a book or article that the Graff Library does not own, we can request it for you from another library through a service called interlibrary loan.

What is document delivery?

You can have journal articles from the Graff Library's collection delivered to you through the library's document delivery service. Articles will be delivered electronically in PDF format.

How long does it take to get materials?

Interlibrary loan requests for articles are typically filled in 4-5 working days, while requests for books require 7-10 working days. If you need a book or article sooner, you can submit a rush request for a $20 fee. Rush requests for articles are typically filled in 1-2 working days, while rush requests for books typically take 7 working days. If you request an article that is available in our collection, we can usually deliver it within one working day. Rush requests can be delivered in a few hours.

How much do interlibrary loan and document delivery cost?

Standard requests are free for City of Hope staff and students. RUSH requests are $20 each. If you request rush processing, someone from the library will contact you for billing information when we receive your request.

Can I request more than one article in a single request, or do I have to submit a separate request for each article?

Yes, you can request more than one article in a single request. To do so, use the Other (Free Text) request form. See the screenshot below for details.

How do I cancel a request?

You can cancel a request if you act soon after it is submitted. To cancel a request:

• Log into your account.
• From the main menu page, click on Outstanding Requests.
• Click on the transaction number of the request you want to cancel.
• Click on Cancel Request.

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?

1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
3. You can get many of your photocopies more quickly through Electronic Delivery.
4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

If you forget your password, click the Forgot Password? link on the ILLiad logon page or contact the library at 626-301-8497 or library@coh.org

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps when using a public workstation:

1. Delete from the history file those pages that contain your personal information.
2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format).

How do I get my articles when they arrive?

1. Logon to ILLiad
2. From the main menu, click the "Electronically Received Articles" link under the View Requests options.
3. A list will be displayed containing all of the items that you have waiting to be viewed or downloaded.

How do I know if my computer can receive electronic articles?

You will need Adobe Acrobat Reader installed and configured to work with your Web browser in order to view, download, and print these articles. If you can read the sample page, then your computer has the necessary software installed to work with your Web browser. However, if your computer tells you the file type is unknown and asks if you want to save the file to disk, then you need to install the Adobe Acrobat Reader software.

How do I get Adobe Acrobat Reader?

Adobe Acrobat Reader is available without charge from Adobe Systems, Inc. Click the "Get Adobe Reader" button to go directly to the download page.

Who do I contact if I have problems with or questions about ILLiad?

Please contact the library at 626-301-8497 or library@coh.org.

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.